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27 Sep, 2023

The new and improved Deflekt.ai just launched ✨

Thanks you so much for your patience. I just flipped the switch for the new and improved version of Deflekt.ai. It's now ready for you to give it a try. You are part of the original group of users, so I value your feedback very much. Good or bad, let me know what you think.

Here is what's new:

  • Much improved built-in bot, trained on your documents (however, support for external AI providers has been dropped)
  • Add webpages, PDFs and Word files by url, in a batch, by sitemap or by uploading
  • Deflect questions coming in by email, web chat, Slack chat or Teams chat
  • Your customers and/or coworkers can request human support with the click of one button
  • Monitor conversations, star the ones that need attention and filter the ones requesting further support
  • Get an email notification when someone requests further support with a transcript of the conversation
  • Support for multiple projects to allow multiple brands / products / languages, managed from 1 account

And this is just the beginning. I'm ready to gather your feedback and further improve the product.