In this latest release we introduce basic reporting and an option to hide the support handover button in the Webchannel.
Reporting (beta)
Reporting can be enabled under the Report settings on the Project settings page. You can choose to receive daily or weekly reports and enter the recipient email addresses. For now the report list the number of conversations for previous day or week and the initial user questions that started the conversations. We welcome all feedback on how to improve these email reports
Hiding the human handover button
Under the Advanced settings you can now also hide the human handover button, which helps in some usecases where this is not relevant.
