Besides some small speed improvements in our RAG pipeline, we have also just launched the possibility to set a custom image for the chat bot avatar and chat bubble icon in the web channel. Just go to the web channel's settings and you'll find two upload inputs to set your own images.
We don't manipulate your uploads for now, so make sure your images are square and small. We host your images in a CDN so they should load quickly in your web chat widget.
